Erin Heberger, wife, and mom to a 2-year-old and a 5-month-old
and a Moms and Heels Coach brought the Network Marketing On Demand group a brand new training on customer retention. ✨
Customer Care is one of our favorite topics in network marketing
because it’s so important to have a great customer care, yet so many people get it WRONG. 👎
One of Erin’s favorite quotes is, “Most people don’t care about how much you know until they know how much you care.”
And we resonate with that so much because nobody likes feeling like they are only a number or a sale.
Think about the companies you interact with, that you enjoy dealing with on a regular basis.
You likely enjoy working with them because they treat you really well. Right? So let’s look at our customers with that same mindset. 🤗
Because it’s not team meetings that keep your business going. It’s customers.
And why have to keep replacing customers that drop off when you can amp up your retention
and just keep adding to your list of customers, instead!🤑
So, let’s look at a few things you can do to make sure you’re keeping your paying customers happy!
Click Here To Learn How To Generate 20+ Niche Leads Per Day In Just 20 Mins A Day
Using The Exact Strategies 1000’s Network Marketers and Social Sellers Used To Generate 723,637 Niche
Leads In Just 5 Days In Our Previous Challenge
1. Network Marketing First Impressions
When Meeting People Through Your Network Marketing Business:
Be friendly. Be yourself. Be welcoming. Be helpful.
As John Melton likes to say, “People can smell commission breath from a mile away.” ❤
Jennifer Britton did a guest training in Network Marketing On Demand
and taught that she wants people to know she’s not looking for their sale, she’s looking for their testimonials. 📃
You want your customer to be a story. You’re looking out for their well-being.
Build a relationship first. Whether you are in a product or a service-based business, people need to know you’re not in it just for the sale.
Be a good human and show people that you are looking out for them.
2. Stay In Touch With People You Meet In Your Network Marketing Business
You’ve built a little bit of rapport with people using Marina’s 333 Method to fast-track that rapport, now stays in touch.
They don’t need to be someone you reach out to every day like you reach out to your bestie.
We don’t have time for that.
They need to know that you didn’t just make the sale and run…so follow up with them.✔
Product-based businesses, check in to see if they received their product. Ask when they’ll be starting, etc.
If you’re in a service-based business, keep them up-to-date on their project’s progress.
Continue to foster that relationship by asking questions or reaching out about content you see them post.😉
3. Be Grateful To Customers Who Buy Your Network Marketing Products
Say thank you.
Make sure they know you appreciate them and their business.
You would be shocked to know how many brands DON’T do that.
And it’s a real mark against someone when they choose not to acknowledge a purchase with gratitude.🥰
Never forget that they can always choose someone else to buy from.
PRO TIP: Use handwritten notes to make your thank you more special and to truly stand out.
4. Be Honest With Your Network Marketing Customers
Do what you say you’re going to do. Don’t promise the moon if that’s not going to happen.
Follow-up when you say you’re going to.
Submit their order when you say you’re going to.
Do what you say you’re going to do and deepen that trust they have for you.
For example, someone asked me how XXX tasted and I said, “Personally, I like it.
I think it tastes lemon-y with a little zest. But some people don’t like it. Just drink it fast and it’s going to do what it says it’s going to do.”
Her response was, “I so appreciate your being honest, so many people would have said they love it and it tastes great just for the sale.”
When you work to keep your network marketing customers happy
you are working to create something more, something deeper than a sale.
And they feel it 💖
You are no longer a hunter in search of prey, but a magickal being they trust and come back to buy from, again and again.
Generate 20+ Niche Leads Per Day In Just 20 Mins A Day
Using Proven Strategies That Have Generated Over 700K Leads In Previous Rounds!
Erin Murphy Heberger helps people find and be their best possible selves
and to leverage social media to create an added income for their families.
She is also a Network Marketing On Demand coach who thrives in helping other network marketers win.
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